Privacy Policy

1. Introduction

Estimero, Inc. ("Estimero," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Estimero's platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, and password when you create an account
• Contact Requests: Project details, location, budget, and preferences when you request contractor quotes
• Profile Information: Additional details you choose to add to your profile
• Reviews and Ratings: Feedback, ratings, photos, and comments you post about contractors
• Communications: Messages you send through our platform or to customer support
• Payment Information: Billing details if you use paid features (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, search queries, time spent on pages, referral sources
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information about you from:

• Contractors: Information shared by contractors about completed projects or interactions
• Social Media: Public profile information if you connect through social media
• Analytics Providers: Aggregated usage statistics and insights
• Marketing Partners: Information from advertising and marketing campaigns

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Our Services

• Connecting you with local contractors and facilitating communications
• Providing cost estimates and project calculators
• Processing and managing your account
• Displaying contractor profiles and reviews
• Personalizing your experience and recommendations

3.2 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Requesting feedback and reviews

3.3 Improvement and Analytics

• Analyzing usage patterns and trends
• Improving our platform, features, and user experience
• Developing new services and features
• Conducting research and testing

3.4 Safety and Security

• Detecting and preventing fraud, abuse, and security incidents
• Verifying identity and preventing unauthorized access
• Enforcing our Terms of Service
• Protecting the safety of our users and contractors

3.5 Legal Compliance

• Complying with legal obligations and regulations
• Responding to legal requests and preventing harm
• Establishing, exercising, or defending legal claims

4. How We Share Your Information

4.1 With Contractors

When you request quotes or contact contractors through our platform, we share relevant information (name, contact details, project information, location) to facilitate the connection.

4.2 Service Providers

We share information with third-party service providers who help us operate our business:

• Cloud hosting providers (e.g., AWS, Vercel)
• Analytics services (e.g., Google Analytics)
• Email and communication platforms
• Payment processors
• Customer support tools
• Marketing and advertising partners

4.3 Business Transfers

If Estimero is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Protect the safety of our users or the public

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Your Privacy Rights and Choices

5.1 Access and Update

You can access and update your account information at any time through your account settings.

5.2 Delete Your Account

You can request deletion of your account by contacting us at support@estimero.com. Some information may be retained as required by law or for legitimate business purposes.

5.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or adjusting your account preferences.

5.4 Cookies

You can control cookies through your browser settings. See our Cookie Policy for more details.

5.5 State-Specific Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

• The type of information and purpose of collection
• Legal and regulatory requirements
• Business operational needs
• Your account status (active or deleted)

When information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we learn that we have collected information from a child under 18, we will take steps to delete that information as quickly as possible.

9. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or contractor websites that are not operated by us. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you visit or use.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending you an email notification (if you have an account)
• Displaying a prominent notice on our platform

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.